Effective Date: 20.07.2025
• Account – the online profile created by Customer to access the Services.
• Customer Content – reviews, profile data, CRM data, messages, and any other information submitted to the Services by Customer.
• Acceptable Use Rules – the usage requirements set out in Section 6.
Beyond Review AI provides an AI-powered reputation management platform that (a) replies to online reviews, (b) sends review-generation campaigns, (c) updates business profiles, and (d) delivers analytics and reports. We will make commercially reasonable efforts to keep the Services available and improve them over time. We reserve the right to modify features, provided we do not materially reduce overall functionality.
1. Eligibility – You must be at least 18 and authorized to bind the business you represent.
2. Free Trial – New customers receive a seven-day trial; you may cancel at any time during the trial and owe no fees.
3. Auto-Renewal – If not cancelled, your chosen subscription plan renews automatically (monthly or annually, as selected).
4. Cancellation – You may cancel any time through the dashboard or by written notice. Cancellation stops future billing, but fees already paid are non-refundable except as required by law.
1. Payment Method – You authorize us to charge the credit card placed on file.
2. Due Date – Charges are due immediately. Overdue amounts accrue a late fee of 1.5 percent per month (or the maximum rate allowed by law).
3. Price Changes – We will give at least 30 days' notice of any price increase.
We may throttle or suspend accounts whose usage (API calls, messages, or storage) exceeds ten times the average customer volume or otherwise threatens platform stability. We will attempt to notify you before any suspension.
Customer agrees to:
• Obtain all legally required consents for SMS or email outreach to end-users.
• Follow Google, Yelp, and other review-site guidelines.
• Never post fake, misleading, or "gated" reviews.
• Not reverse engineer, scrape, or misuse the Services.
• Not upload content that is unlawful or infringes intellectual-property rights.
We may suspend or terminate accounts that violate these rules.
1. Ownership – You retain all rights in Customer Content.
2. License to Beyond – You grant us a worldwide, non-exclusive licence to host, process, display, and use Customer Content solely to provide and improve the Services.
3. AI Replies – AI-generated responses are licensed to you for any lawful business purpose. We may use anonymized, aggregated data to enhance our models.
Each party must protect the other's confidential information with reasonable care and use it only to fulfil this Agreement.
Our Privacy Policy (latest version posted on our website) explains how we collect, use, and protect personal data. By using the Services, you consent to our data practices. We use encryption in transit and at rest, restrict employee access, and store all data on secure EU servers.
We target 99.5 percent uptime and will use commercially reasonable efforts to resolve critical issues promptly. No specific monetary service-level credits are provided.
The Services may interface with third-party platforms you choose to connect. Your use of any third-party service is subject to its own terms, and we are not responsible for those services.
This Agreement starts when you first use the Services and continues until cancelled by either party. We may terminate or suspend the Services immediately for material breach, including non-payment or violation of Section 6.
Upon termination, you may request a data export within 30 days. After 30 days, all personal data is permanently deleted from production systems except where retention is legally required.
The Services are provided "as is" and "as available." Beyond Review AI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
To the fullest extent permitted by law, Beyond Review AI's total liability under this Agreement is limited to the fees you paid in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential, special, or punitive damages.
You will defend and indemnify Beyond Review AI against any third-party claim arising from (a) your breach of this Agreement, (b) Customer Content, or (c) your violation of applicable laws or third-party rights.
This Agreement is governed by the laws of the Province of Ontario, without regard to conflict-of-law rules. Any dispute will be resolved by binding arbitration seated in Toronto under ICDR Rules, except either party may bring an individual claim in small-claims court.
Neither party is liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, internet outages, or governmental actions.
Beyond Review AI may assign this Agreement in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our prior written consent.
We may modify these Terms by posting an updated version and emailing notice at least 30 days before changes take effect. Continued use of the Services after the effective date constitutes acceptance.
This Agreement, together with our Privacy Policy, is the entire agreement between the parties and supersedes all prior discussions. If any provision is found unenforceable, the remaining provisions will remain in full force.
For privacy questions, data requests, or complaints, please contact:
Beyond Creator, Inc.
Attn: Privacy Team
2240 Lakeshore Boulevard West
Toronto, Ontario, Canada
Email: info@beyondreview.ai
